Clear terms for using DiningHub.

1. Accepting these terms

By creating an account, signing an order form, purchasing a subscription or using DiningHub, you agree to these terms. If you use DiningHub for a business, you confirm that you are authorised to accept these terms for that business. If you do not agree, please do not use the service.

2. Account registration

You must provide accurate, current information and keep it updated. Depending on the service, billing arrangement and features you choose, this may include authorised contact details, restaurant information, GST or PAN details and settlement or bank information. You are responsible for safeguarding login credentials, setting appropriate staff permissions and promptly telling us about suspected unauthorised use.

3. Right to use DiningHub

While your account is active and fees due are paid, DiningHub grants your business a limited, non-exclusive, non-transferable and revocable right to use the subscribed platform for its internal restaurant operations. This does not transfer ownership of DiningHub software, branding, documentation or underlying technology.

4. Acceptable use

You must use DiningHub lawfully and only for legitimate business purposes. You must not attempt to gain unauthorised access, disrupt the service, introduce malicious code, bypass security controls, copy or resell the platform, reverse engineer it except where the law expressly permits, or use it in a way that violates another person's rights or applicable Indian or international law.

5. Restaurant content and data

Your business remains responsible for information entered or uploaded to DiningHub, including menus, prices, taxes, table details, sales records, staff information, customer information and feedback. You confirm that you have the rights and lawful basis needed to collect and use that information.

You retain your rights in your business content. You give DiningHub a limited, non-exclusive licence to host, process, reproduce and transmit it only as reasonably needed to operate, support, secure and improve the service, follow your instructions and enable integrations you choose. This licence ends when the information is deleted from active systems, subject to reasonable backup and legal retention periods.

6. Integrations and third-party services

You may choose to connect DiningHub with delivery aggregators, payment providers, accounting tools or other services. You authorise us to exchange the information necessary to provide the selected integration. Third-party services are governed by their own terms, charges and privacy practices, and DiningHub does not control their availability or decisions.

7. Trials, subscriptions and fees

Trial length, subscription period, included features, taxes and fees are shown in the applicable plan, proposal or order form. Unless stated otherwise there, subscriptions renew for the selected billing period until cancelled. You are responsible for applicable taxes and for maintaining a valid payment method where automatic billing is enabled.

8. Cancellation, expiry and refunds

You may cancel renewal by contacting DiningHub before the next billing date. Cancellation normally takes effect at the end of the paid subscription period. Refund eligibility, credits and any minimum commitment are governed by the plan, proposal or order form accepted at purchase; nothing in these terms limits rights that cannot lawfully be excluded. If a subscription expires or payment remains overdue, we may restrict or suspend access after reasonable notice. Contact us promptly if you need to export business data before closure.

9. Payments processed through the platform

Where a bank, gateway or other payment provider processes a transaction, that provider is responsible for its payment network and settlement service. DiningHub is not a bank and cannot guarantee approval or settlement of a transaction. We remain responsible for our own platform obligations and will reasonably assist with information available to us when an issue is reported.

10. Service changes and availability

We work to keep DiningHub dependable, but no online service can promise uninterrupted operation. Maintenance, connectivity, device issues, third-party services or events outside reasonable control may affect availability. We may update features to improve security, performance or usefulness and will take reasonable care to avoid materially reducing paid core functionality during an active term.

11. Confidentiality and privacy

Each party should protect confidential information received from the other and use it only for the agreed relationship. Our handling of personal information is described in the DiningHub Privacy Policy. Restaurants are responsible for giving their staff and customers appropriate privacy notices for information they collect.

12. Intellectual property

DiningHub and its licensors own the platform, software, interfaces, documentation, logos and related intellectual property. Feedback you voluntarily provide may be used to improve DiningHub without an obligation to compensate you, but it does not give us ownership of your restaurant data.

13. Suspension and termination

We may suspend or terminate access for a material breach, unlawful use, security risk or overdue fees, usually after giving a reasonable opportunity to resolve the issue where circumstances allow. You may stop using DiningHub and cancel according to your subscription terms. Provisions intended to continue—including payment obligations, confidentiality, intellectual property and liability provisions—survive termination.

14. Disclaimers

DiningHub is a restaurant operations tool and does not provide legal, tax or financial advice. You remain responsible for checking menu prices, tax settings, reports and statutory obligations. The service is provided with reasonable skill and care, but features dependent on internet, hardware or third parties may be affected by factors outside our control.

15. Limitation of liability

To the extent permitted by applicable law, neither party is liable for indirect, incidental or consequential losses that were not reasonably foreseeable, including loss of profit caused solely by interruption of a third-party service. Nothing in these terms excludes liability that cannot legally be excluded, including liability for fraud or wilful misconduct. Any specific liability cap agreed with your business will be stated in the applicable order form or subscription agreement.

16. Changes to these terms

We may update these terms to reflect service, legal or operational changes. The revised version will be published here with a new effective date. Where a material change affects an active paid subscription, we will take reasonable steps to provide notice.

17. Governing law and disputes

These terms are governed by the laws of India. The specific courts or dispute process applicable to a paid business arrangement may be stated in the relevant order form or subscription agreement. Before starting formal proceedings, both parties should first try in good faith to resolve the matter through written discussion.

18. Contact

Questions about these terms can be sent to founders@dininghub.in or raised through our Contact Us page.